IBTC Bank Nigeria is recruiting to fill the position of Manager – Service Centre – Lagos Mainland.
Job Position: Manager – Service Centre – Lagos Mainland
Job ID: 7028
Location Nigeria – Lagos
Division: Personal and Business Banking
Position Category: Customer Relationship Management
Employment Type Full Time – Permanent
Job Purpose
Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centres.
Required Skills and Qualifications
Knowledge
Minimum of a 2.2 B.Sc degree in any relevant course.Through knowledge and understanding of market segmentation and management.Knowledge of Personal and Business Banking products and services.Knowledge of the country’s Personal and Business Banking Strategy.Knowledge of sales and marketing theory and principles.Knowledge of business and financial management principles and practice, including business economics.Knowledge of risk management and credit principles.Knowledge of the bank system.Knowledge of branch transaction processes.Knowledge of distribution channels.Knowledge of human resources principles.Job Experience
Maximum of 5 years and a minimum of 3 years experience within relationship management and sales or branch banking experience.A seasoned Banker with wide banking experience.Experience in managing a diverse range of people and activities are essential.Required Competencies
Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to business plans, strategy, product benefits, service provision etc. to branch staff and customers.
FOR YOUR APPLICATIONClick here to apply online
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