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Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August, 1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies.
Job Title: Liaison Officer
Responsibilities 
  • Receive and respond to all queries/enquiries for the processing centre both from the branches and other banks 
  • Initiate queries/enquiries to branches and other banks 
  • Coordinate service statistics through the relevant applications. 
  • Render reports on service level of the center 
  • Investigate all issues emanating from the inbound queries Customer and Business Partner Relationship Management 
  • Provide interface on customers’ complaints especially with other banks 
  • Coordinates investigation of customers’ complaints relating to payments Cost Management 
  • Ensure allocated resources are judiciously 
  • supports throughput maximisation throughout the payments function Service 
  • Receive and respond to all queries/enquiries for the processing centre both from the branches and other banks 
  • Initiate queries/enquiries to branches and other banks 
  • Coordinate service statistics through the relevant applications. 
  • Render reports on service level of the center 
  • Investigate all issues emanating from the inbound queries Customer and Business Partner Relationship Management 
  • Provide interface on customers’ complaints especially with other banks 
  • Coordinates investigation of customers’ complaints relating to payments Cost Management 
  • Ensure allocated resources are judiciously 
  • supports throughput maximisation throughout the payments function Operational Performance 
  • supports identified and defined tactical operational performance metrics geared towards meeting e-Payments objectives by leveraging opportunities. 
  • Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed. 
  • Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making. Control 
  • Support the identification, assessment and mitigation of risks facing the payments process. 
  • observe operational regulations, group policy standards and operating procedures to minimise the Bank’s exposure to risk Self Development 
  • Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself. 
  • Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
Requirements 
Candidates should possess:-
  • University first degree.
  • At least 3 years experience will be an added advantage.
  • Good interpersonal skills at all levels.
  • Proactive and Excellent Client Communication Skills.
  • Client – Centric decision making, natural client focus, able to anticipate client needs and respond appropriately.
  • Superb Organisational Skills and a motivational and empathetic attitude.
  • Strong IT Skills.
  • Can manage the tension between the strong desire to help and the need to get the job done to high quality.
To Apply

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