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Help Desk Customer Officer Needed

A newly opened dynamic and high-tech Contact Centre has vacancies for Computer Help Desk Officers in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile: highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers. 
 
Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience. 
 
Job Title: Computer Help Desk Officer 
Department: Customer Care. 
Shift: Shift work involved. 
Location: Abuja 
Job Type: Full time. 
Education: See Job description 
Closing date: We are always accepting applications. 
 
Key Responsibilities: 
  • Provide technical support for our Clients' Customers and in-house users on Computer hardware, software and network issues; via Phone, Remote Control Software and Communication Networks, Text, Fax, Email and Social Media. Logging all communication with Customers in a database, follow up and resolution of issues. 
 
SPECIAL RESPONSIBILITIES 
May include all or any of the following: 
  • Obtaining, Providing, Recording and Processing Information, handling Orders, Customer Service and support for: non-Computer technical and non-technical Products, as well as Research, Interviews and Report production, provision of on-site technical support. 
 
PROFILE 
Ideal Qualifications & Experience: 
  • Degree or HND in any Subject or very good experience of working with Computers 
  • proficient in the use of Microsoft Office 
  • proficient in the use of business and technical software applications 
  • Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix) 
  • good data entry/keyboard skills 
  • knowledge and experience of computer networking 
  • experience of ICT Support 
  • experience of ICT Training 
 
ADDED ADVANTAGES 
Any or all of the following will be an added advantage: 
  • knowledge of administration and clerical processes 
  • customer service and or sales experience 
  • Computer/Networking qualifications and or certifications 
  • Computer Help Desk Experience 
  • knowledge of call/contact center telephony and technology 
  • knowledge of sales and or customer service 
  • knowledge of Accounting and Finance principles and practices 
 
Applications physically brought to our office will be put straight into the Dustbin. 
 
TO APPLY, click apply link below and FOLLOW THE INSTRUCTIONS CAREFULLY!
http://jobs.touchstonecontactcenter.com/job-vacancies/3-contact-center-agent

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