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High salary Recruitment for Front Desk Officer in Nigeria

Touchstone Network Company Limited, we put our clients first. Our
world class services will make your organization better. We can
provide a wide range of services to organizations such as
Manufacturers, Distributors, Banks, Insurance and Telecoms Companies
as well as MDAs. You may well have talked to one of our team before
and just didn't know it!

We are currently recruiting for the position of:

Job Title: Front Desk Officer

Job Location: Abuja

Job Dimensions
A newly opened dynamic and high-tech Contact Centre has a vacancy for
a Front Desk Officer. The work can be high pressured; therefore,
Candidates must be dedicated, hardworking and disciplined people who
will not allow religious and social activities to interfere with their
work. This includes keeping personal phones under control not
receiving visitors or absenting themselves from their desks outside of
official break times. Must be presentable at all times, very
computer-literate, intelligent and have good customer service skills.
There may be occasional need to fill-in for Contact Center Agents
within and outside normal office hours. Relevant Contact Center
Training will be provided.

Job Responsibilities:
General Front Office and Reception work,Communication, Production and
printing of documents for Contact Center Management.
Welcoming and processing Visitors to the Office, Keeping the Reception
area neat and tidy, Keeping Visitors entertained and at ease
Filling in for Contact Center Agents if the need arises as follows
Contact via Phone, Text, Fax, Email and Social Media with our Clients'
Customers to handle Information, Enquiries, Complaints, Sales and
Technical Support.

Job Requirement:
Degree or HND in any Subject or relevant working experience
proficient in the use of Microsoft Office, Corel Draw etc.
knowledge of one or more Computer Operating Systems (Microsoft,
Macintosh, Linux, Unix)
good data entry/keyboard skills.
knowledge of administration and clerical processes
customer service and or sales experience

ADDED ADVANTAGE
Six months or more experience in a call/contact center environment
knowledge of call/contact center telephony and technology
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of Accounting and Finance principles and practices
Experience of Market Research and Survey techniques including interviewing
Experience of General Technical and or ICT Support
Computer Help Desk Experience

Job Title: Computer Network Engineer

Department: Technology

Job Location: Abuja

DIMENSIONS
A newly opened dynamic and high-tech Contact Centre has a vacancy for
a Computer Network Engineer to provide 24/7 mission critical support
for the Voice and Data Network. Therefore occasional work outside
official office hours will be required. Candidates must be dedicated,
hardworking and disciplined people who will not allow religious and
social activities to interfere with their work. This includes not
receiving visitors or absenting themselves from work outside of
official break times. The person will be also be very proactive,
highly computer-literate, intelligent with first class problem solving
and communication skills. A good knowledge of Computer Data and Voice
Networking is essential. There may be occasional need to fill-in for
the Software Engineer and or the Help Desk Agents so ability to handle
Software applications and Business Systems Analysis is also required.

Job Responsibilities And Qualifications:
Keep the Contact centre Network (WAN/LAN) running 24/7. Monitor the
Network, Support End-users including Clients on network issues; via
Phone, Remote Control Software and communication networks, Text, Fax,
Email and Social Media as well as handling technical Information,
Enquiries and Complaints.
Liaising with Voice and Data Network Service Providers and keeping
records of issues and resolutions. Filling in for and assisting the
Software Engineer or any of the Computer Help Desk Officers.
Ideal Qualifications & Experience
Degree or HND in any Subject or very good experience of working with Networks
proficient in the use of Microsoft Office and other applications
thorough knowledge of Microsoft Computer and Server Operating Systems
experience of computer voice and data networks
experience of Computer hardware repairs and support
knowledge of business software applications
experience of ICT Support including hardware, networking and software
experience of ICT Training including hardware and networking and software
Any or all of the following will be an added advantage
Computer/Networking qualifications and or certifications
Computer Software qualifications and or certifications
knowledge of call/contact center telephony and technology
Knowledge of one or more Computer Operating Systems (Macintosh, Linux, Unix)
Computer Help Desk Experience.
knowledge of sales and or customer service

REMUNERATION
Good working conditions and terms of employment. After successfully
completing the probationary period, payment will be commensurate with
skills and experience.

For Application:
http://jobs.touchstonecontactcenter.com/job-vacancies/3-contact-center-agent
Closing Date: 12th December, 2012

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