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Massive Recruitment for Customer Service Officers

Position Description:
The Customer Care Representative will drive service excellence by
personally responding to Clear wire customers needs and by
continuously looking for opportunities to improve our service and
support for our customers. This person will work closely with the
local sales team, Clear wire customer contact center and local
technical personnel to ensure we are meeting the needs of our
customers. Job Responsibilities:
Professionally handle incoming requests from customers and ensure that
issues are resolved both promptly and accurately.
Thoroughly and efficiently gather customer information, assess and
fulfill customer needs, educate the customer where applicable to
prevent the need for future contacts and document the interaction
through contact tracking.
Provide quality service and support in a variety of areas including,
but not limited to: billing, equipment, coverage and system
troubleshooting.
Assist sales team with incoming requests for new services and
facilitate a warm hand off to the respective account executives.
Partner with technical teams to coordinate truck rolls to the
customer's premise.
Maintain a balance between company policy and customer benefit in
decision making.
Assist and/or own inventory tracking, order fulfillment, sales event
preparation and other duties as assigned.
Continuously evaluate and identify opportunities to drive process
improvements that positively impact our customer experience.
Responsible for compiling and generating reports as they relate to
customer churn and inventory control

Requirements/ Minimum Qualifications:
1+ years of experience in a customer service or help desk capacity required.
PC and IP troubleshooting experience a plus.
Knowledge of technical support issues related to Internet connectivity.
Demonstrated passion for excellence with respect to treating and
caring for customers.
Strong decision making and analytical abilities.
Ability to troubleshoot customer issues both face to face and over the
phone. Willingness to visit customers homes as appropriate.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule to include weekends, possible
holidays and occasional overtime when needed.
Highly developed sense of integrity and commitment to customer satisfaction.
Team player

Method of Application
Send your applications to jobs@interjobgetters.com

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