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CUSTOMER SERVICE REPRESENTATIVE/ AGENT RECRUITMENT IN NIGERIA/ AFRICA

CUSTOMER SERVICE REPRESENTATIVE/ AGENT RECRUITMENT IN NIGERIA/ AFRICA
RS Hunter Limited is recruiting to fill the vacant positions of:

Job Title: Customer Service Officer

Location: Lagos

Job Responsibilities:
This position is responsible for managing the Customer Service
function within the NG Supply chain organization to serve both
existing and prospective customers while facilitating efficient
provision of the highest levels of customer service and making the
company as a supplier of choice.
• To maintain all customers orders related documentation –sales
orders, delivery schedules, payments, invoices and statement of
accounts.
• To manage follow up communication to customers via various medium,
regarding orders, payments, account reconciliations, customer
complaints and other requests.
• To work very closely with the Sales/Commercial department in
fulfilling generated demand in private, key and public institutions
channels of trade.
• To work close with 3PL logistics service providers especially in
transportation of products.
• To ensure a well planned and executed customer service processes in
the Nigeria operations in adherence to group's practices and KPIs.
• To ensure all customer services queries and requests are resolved
within agreed standards with our business partners.
Education & Requirements:
• Ordinary National Diploma [or Equivalent professional trainings] in
Commerce, Accounting, Business Administration or related field of
study
• Possess minimum of three (3) years demonstrable working experience
in similar position or organization.
• Should possess excellent verbal and written communication skills for
a demanding and customer focused working environment. Also good team
players with impressive interpersonal skills.
• Possess the ability to work productively, efficiently & effectively
with initiative and drive under tight timescales and pressure with
limited supervision whilst maintaining attention to detail.
• Possess the willingness to learn, improve and adapt.
• Possess at least intermediate knowledge of the Microsoft office
suite package, SAP experience will also be an advantage
Application Closing Date:
6th September, 2013

Method of Application
Interested candidate should send application to: vacancy@rs-hunter.com

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