Company Profile:
Cummins Inc. - A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.
Cummins West Africa Limited is expanding its operations in Nigeria and it urgently requires competent, brilliant and results orientated persons for the position below:
Position: Service Writer
Ref: 09/001
Location: Nationwide
Responsibilities
- Full administration of service orders, to include retail and warranty as per the Quickserve Service Process
- Daily Service administration to include, work records reviews, service order job opening & closures, and KPl report analysis.
- Combine Receive and log-in all customer inquiries (walk-in, phone calls, emails, referrals. etc) and ensure action on same
- Develop and provide Service and Parts quotations for all retail service orders subject to authorisation policy
- Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions
Requirements
- General Office administration and IT Skills essential Experience gained in a customer facing environment essential.
Experience/Skills:
- Excellent customer relationship management, Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
- Ability to work under pressure and meet tight deadlines.
Position: Service Advisor
Ref: 09/002
Location: Nationwide
Responsibilities
- Liaise with Customers and efficiently schedule service work (service contracts, warranty and chargeable jobs) to meet all published targets
- Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions
- Ownership and enforcement of all service processes and procedures, ensuring adherence via regular audit and review of the KPI data suite
- Regular (daily, weekly & monthly) review of performance with team and key stakeholders
- ensure performance targets are being met
- Ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers.
Requirements
- Business studies qualification desirable.
- Experience gained in a customer facing environment essential.
Experience/Skills:
- Excellent customer relationship management,
- Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
- Ability to work under pressure and meet tight deadlines,
- Proven record of relevant Management skills.
- Relevant product knowledge.
Position: Parts Interpreter/Specialist
Ref: 09/003
Location: Nationwide
Responsibilities
- To identify and co-ordinate all parts requirements and ensure delivery to point of 'use' for service personnel and/or customers.
- Provide timely quotations pertaining to Service Parts Filtration New and Recon Engines and to maintain the complete data from the inquiry stage
- Support the service operations and customers with all the relevant information to offer new and recon products solutions.
- Identify and implement on-going parts initiatives to support the achievement of service productivity and deliver continuous improvements in Service efficiencies.
- Regularly check quick serve on line for any part number or technical updates for parts, filters and recons.
- Inform Senior Parts Interpreter about key changes and
Requirements
- General Office administration and IT Skills essential.
- Parts operations or sales experience desirable.
- Experience gained in a similar customer facing environment essential.
Experience/Skills:
- Parts Distribution Channel or Material Management experience preferred.
- Excellent customer relationship management.
- Ability to work under pressure and meet tight deadlines.
- Relevant product knowledge
Position: Service Technician
Ref: 09/004
Location: Nationwide
Responsibilities
- Ability to carry out maintenance and repairs to Cummins Engines and Generator Sets Ensure proper operations and maintenance of Generators
- Complete repairs within target times without rework.
- Have and demonstrate ability to work on own initiative within the parameters laid down.
- Work a reasonable amount of overtime to complete and clear work load.
- Ensure Cummins & customer HS&E standards are met & enforced at all times on both Cummins & customer sites.
Requirements
- HND/OND/Diploma. City & Guilds and Trade Test in Engines or Generating Plant.
Experience/Skills:
- Minimum of 3 years experience maintenance arid repair of Diesel Engines and Generator Sets.
- Electrical experience an advantage but not essential. Strong communication skills.
- Ability to work under pressure and meet tight deadlines.
Position: Service Engineer
Ref: 09/005
Location: Nationwide
Responsibilities
- Ability to accurately carry out fault diagnostics and repairs to Cummins Engines and Generator Sets
- Complete repairs within target times and without rework following all published procedures and policies.
- Effective coordination/supervision of Service personnel or teams, to ensure all Service and Customer requirements are met.
- Provide Technical Support to relevant staff, customers and dealers as required. Undertakes training in line with skill requirements (some training maybe completed overseas).
- Ensure Cummins & customer HS&E standards are met & enforced at all times on both Cummins & customer sites.
Requirements
- OND/HND/B.Sc in Mechanical/Electrical Electronics Engineering.
- Candidates who can drive will be given preference.
Experience/Skills:
- Minimum of 5 years experience as a Service Engineer.
- Experience of Cummins engines or generators would be an advantage.
- Proven background of Diesel engine or Generator repair and maintenance.
- Strong communication skills.
- Ability to work under pressure and meet tight deadlines.
Position: Service Supervisor
Ref: 09/006
Location: Nationwide
Responsibilities
- Ability to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers.
- Effective coordination/supervision of all Service Personnel and teams, to ensure all Service and Customer requirements are met
- Regular (daily, weekly & monthly) reviews of team performance with Engineers and Technicians ,to ensure performance targets are being net
- In conjunction with the Quickserve Champion lead the implantation and ongoing performance improvement of the Quickserve Process within Mining operations and our customers
- Accurate and timely completion of Service Documentation, meeting Minimum Claims Documentation Requirements (MCDR).
- Provides Technical Support to all relevant staff, customers and dealers as required in conjunction with Field Controller
- Work to ensure team objectives are met and look for ways to further streamline policies, procedures, and ultimately increase the level of quality and customer service produced by the group.
Requirements
- OND/HND/B.Sc in Mechanical/Electrical Electronics Engineering.
- Management qualifications or experience essential.
Experience/Skills:
- Minimum of 5 years service experience.
- Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
- Experience of Cummins engines or generators is essential.
- Proven Man-management skills.
- Ability to work under pressure and meet tight deadlines.
Position: Branch Administrator
Ref: 09/009
Location: Nationwide
Responsibilities
- Manage and maintain the senior managers dairy and email account filtering emails and highlighting urgent correspondence and printing attachments
- Ensure dairy commitments, administration and travel arrangements are managed effectively with daily communication and updates
- Filter general information, queries, phone calls and invitations to the senior manager by redirecting or taking forward such contact as appropriate
- Keep and maintain an accurate record of papers and electronic correspondence on behalf of the senior manager
- Minute general meetings as required and complete research on behalf of the senior manager
Requirements
- College, university or equivalent required or equivalent experience required.
- General Office administration and IT Skills essential.
- Experience gained in a customer facing environment preferred.
Experience/Skills:
- Intermediate level of relevant work experience.
- Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
- Ability to work under pressure and meet tight deadlines.
Position: Shop Front Supervisor
Ref: 09/010
Locations: Kano, Makurdi, Enugu, Oshogbo, Jos, and Lagos
Responsibilities
- Responsible for the operations and financial metrics for the locations.
- Provides input into the Annual Operating Plan; monitors the location to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
- Develops an understanding of Cummins in the line of business.
- Monitors customer satisfaction for the location as measured by Net Promoter Score and Lens of the Customer programs; promotes a culture of customer service in the branch.
- Supervises customer service through operations; oversees and enforces use of defined service, processes.
- Monitors compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.
- Supervises facilities maintenance.
- Supervises, develops, and motivates a small team of support employees; monitors work for direct reports.
Requirements
- College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
- Experience gained in a customer facing environment essential.
Experience/Skills:
- Relevant experience required, including managerial experience.
- Excellent customer relationship management.
- Communication - Written and Verbal - ls able to effectively and clearly communicate in both written and verbal means.
- Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills
Position: Regional Manager
Ref: 09/011
Locations: South South & South East
Responsibilities
- Responsible for all functions and financial metrics for the group of branches or shop fronts.
- Develops the Annual Operating Plan with input from Business Development and location Managers; manages the business to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecards. profit and loss metrics, and asset metrics.
- Manages market analysis for span of responsibilities.
- Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers, and develops new business partners and alliances for the business segment or small geography.
- Develops a deep understanding of Cummins' business in the region, globally, and across all business units.
- Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees.
- Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits.
- Manages, develops, and motivates employees; completes, agrees to and monitors work plans and Individual Development Plans for location Managers
Requirements
- College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
- Experience gained in a customer facing environment essential.
Experience/Skills:
- Significant relevant experience required, including managerial and budgetary experience.
- Excellent customer relationship management.
- Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
- Delegates effectively and regularly with solid support and follow through.
- Uses defined processes to manage execution.
- Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
- Ability to work under pressure and meet tight deadlines.
Position: Account Manager - Power Generation Segments
Ref: 09/012
Location: Any City, NG
Responsibilities
- Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy.
- Extends and expands sale of products and services to existing clients.
- Leads, manages and coordinates communication and interfaces with the customer at all levels.
- Negotiates and implements contracts with accounts as authorized.
- Manages production and distribution issues associated with accounts.
- Responsible for establishing and maintaining positive customer relations.
- Acts as a champion for the voice of the customer within the business.
- Develops account strategy and works with key stakeholders in the business to achieve optimum results.
- Responsible for measuring customer satisfaction and creating action plans to improve satisfaction based on data.
- Manages accounts receivable deliverables including payment terms negotiation discussions.
- Drives Customer Focus Six Sigma initiatives to strengthen relationship with customer.
- Drives cross business unit account development in support of account strategy.
Requirements
- College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.
- Experience gained in a customer facing environment essential.
Experience/Skills:
- Significant level of relevant work experience including previous customer and/or product experience required.
- Purchasing/commercial contract negotiation preferred.
- Excellent customer relationship management.
- Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
- Ability to work under pressure and meet tight deadlines.
Position: Aftermarket Business Development Manager - Regional & Market Specific
Ref: 09/013
Location: Any City, NG
Responsibilities
- Sells company products and services by developing new prospects and accounts. Achieves sales targets and ensures customer satisfaction.
- Develops relationships to generate customer goodwill and loyalty. Supports negotiations according to company guidelines.
- Identifies, researches, and contacts prospective customers and builds positive relationships that will generate future sales and repeat business.
- Responds to customer concerns about the company and its products.ives utilization of Cummins tools and processes (i.e.
- Customer Relationship Management, Customer focus Six Sigma).
- Extends and expands sale of products and services to existing clients.
Requirements
- College, university, or equivalent degree in marketing, sales or a related subject or equivalent industry experience required.
- Experience gained in a customer facing environment essential.
Experience/Skills:
- Significant level of relevant work experience including previous customer and/or product experience required.
- Excellent customer relationship management.
- Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
- Ability to work under pressure and meet tight deadlines.
Position: Warranty Administrator
Ref: 09/014
Location: Lagos
Responsibilities
- Administers warranty claims according to the terms and conditions of Cummins products and services
- Prepare all warranty claims in a timely manner for designated locations to ensure compatibility with corporate requirements
- Review rejections and shortfalls on settled claims with a view to reinstating with suppliers.
- Highlight problems associated with prepared claims review and identify corrective action for designated locations
- Work closely with Technical & Engineering Groups for Policy support covering issues outside Warranty guidelines
- Warranty data files are maintained and updated on an ongoing basis meeting Cummins Minimum Claim Documentation requirements
- Ensure timely submission of all claims.
Requirements
- College, university or equivalent required or equivalent experience required.
- Experience gained in a customer facing environment preferred.
Experience/Skills:
Intermediate level of relevant work experience.
Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
Ability to work under pressure and meet tight deadlines.
Position: Service Contracts Administrator
Ref: 09/015
Location: Lagos
Responsibilities
- Service Contract maintenance and renewals
- Daily scheduling (where required) of Service Contract visits to ensure maximum contract profitability and technician efficiencies are maintained
- Maximise up sell and remedial opportunities on all Power-Gen Service Contracts.
- Daily Power-Gen administration (contracts & remedial specific), to include, work records, reviews, service order job opening & closures, and KPI report analysis.
- Create customer loyalty through proactive communication, to include daily job progress reports on ongoing service interventions
- Provide Administration support to the commercial sales team in the Preparation of PowerGen contracts and remedial quotations.
- Provide administration and operational support on ongoing basis to the Service Support team for all matters relating to PowerGen Service Contract customers.
- Demonstrate a pro-active approach to resolve any ongoing customer issues, complaints and/or invoice queries (contracts & remedial jobs only).
Requirements
- College, university or equivalent required or equivalent experience required.
- Experience gained in a customer facing environment preferred.
Experience/Skills:
- Intermediate level of relevant work experience.
- Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
- Ability to work under pressure and meet tight deadlines.
Position: Workshop Controller
Ref: 09/008
Location: Lagos
Responsibilities
- Supervises Workshop (Rebuild Centre) Technicians; coordinates and schedules Technician work schedules; communicates repair plans to Technicians aligned with customer quote.
- Monitors Technician productivity and repair quality, and provides coaching and feedback to individual Service Technicians; provides performance reviews and opportunities for professional growth.
- Provides first level of support to Service Technicians requiring assistance; escalates technical support needs for resolution when needed.
- Manages service logistics including use of materials, equipment, and employees; ensures that workshop equipment is in proper working order and that needed tools are available to Service Technicians.
- Reviews quotes developed by Service Writers/Advisors for accuracy prior to communication to customers; provides updates on repair status and any plan or schedule changes to Service Writer/Advisor.
- Participates in continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.
- Monitors goals and targets for the Rebuild activity; measures, reviews, and maintains superior customer satisfaction levels.
Requirements
- Management qualifications or experience essential OND/HND/Degree in Mechanical/Electrical Electronics Engineering.
- Experience gained in a customer facing environment essential.
Experience/Skills:
- Excellent customer relationship management
- Service Cross Functional Knowledge - Basic understanding of the service processes, both retail and service support.
- Experience with the tools of service such as diagnostic procedures, technical support, and reliability improvement. User should understand diagnostic procedures.
- Communication Written and Verbal Is able to effectively and clearly communicate in both written and verbal means.
- Delegates effectively and regularly with solid support and follow through.
- Uses defined processes to manage execution.
- Excellent verbal communication, listening, feedback, delegation. fostering teamwork and multi-tasking skills
- Ability to work under pressure and meet tight deadlines.
Position: Divisional Field Service Engineer - Technical Specialist (<19 ltr)
Ref: 09/007
Location: Nationwide
Responsibilities
- Provides field service engineering and technical assistance on complex issues to customers for a particular region
- Provides early warning problem identification, technical assistance on hard to diagnose issues repair quality improvement, and development of distributor and dealer personnel.
- Provides repair locations with technical support to quickly resolve complex product issues.
- Collaborate with Cummins Service Engineering to develop complex problem definitions and solutions.
- Communicates complex investigation plans, reports and status of technical solution development with end user customers.
- Leads investigations of problems by using standard and custom problem management tools and processes; plans and monitors assignments; reviews progress and results of assigned work.
Requirements
- OND/HND/Degree in Mechanical Engineering.
- Individual with strong computer skills (PC programs - Word, Excel, etc.; Diagnostic software applications - such as INSITE, INPOWER, etc.).
- Individual with strong mechanical, electrical / wiring, electronics knowledge and hands-on experience.
Experience/Skills:
- Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.
- Diagnostics - Troubleshoots diagnostics problems.
- Able to recognize and implement minor diagnostics design changes.
- Component Failure Analysis - Demonstrated capability to analyze engine failures at the component level and to collect the relevant data to develop and support the analysis and conclusions.
- Field Investigation - Demonstrated results conducting field investigations including planning, organization, and documentation.
HOW TO APPLY
All qualified candidates should send their comprehensive curriculum vitae to: africarecruitment@cummins.com
Note: Only shortlisted candidates will be contacted.
