Recruitment for Director, Risk & Compliance

 We are hiring a Director, Risk & Compliance, a senior and strategic leader who understands what it takes to build trust, protect systems, and scale responsibly in fintech payments.

If you bring 14+ years in compliance, risk management, or information systems control, and you thrive in fast-moving environments with multiple stakeholders, we want to hear from you.

📩 Send your CV to careers@zestpayment.com

Storekeeper Job at Edna Evans

 

About the job

Job Title: Storekeeper (Construction / Real Estate Projects)

Location: Lekki Phase 1, Lagos

Employment Type: Full-Time

Industry: Real Estate / Construction

About the Role

We are seeking a highly organized and detail-oriented Storekeeper to manage inventory, materials, and site store operations for a fast-growing real estate development company.

This role is critical to ensuring accurate inventory control, proper material handling, and seamless coordination between site operations, procurement, and project teams. The ideal candidate must be proactive, accountable, and experienced in managing construction-related inventory.

Key Responsibilities

• Maintain accurate records of all materials received, issued, and in stock
• Receive, inspect, and verify incoming materials against purchase orders and delivery notes
• Ensure proper storage and labeling of materials to prevent damage, loss, or misplacement
• Issue materials to site teams based on approved requisitions and track usage
• Monitor stock levels and proactively flag low stock or discrepancies
• Conduct routine physical stock counts and reconcile with inventory records
• Prepare daily, weekly, and monthly inventory reports for management review
• Ensure compliance with company procedures for storekeeping and material handling
• Safeguard all inventory and enforce strict control measures within the store
• Coordinate with procurement and site teams to ensure timely availability of materials
• Maintain a clean, organized, and safe store environment

Daily Deliverables (Operational Expectations)

• Accurate logging of all material inflow and outflow
• Zero discrepancies between physical stock and recorded inventory
• Timely issuance of materials to support uninterrupted site operations
• Up-to-date inventory records at all times
• Daily reporting of stock movement and alerts on shortages

Requirements

• Minimum of 2–4 years experience in storekeeping, must be in construction or real estate projects
• Strong knowledge of inventory management and stock control processes
• Ability to maintain accurate documentation and records
• Good understanding of construction materials and site operations
• Proficiency in Microsoft Excel or inventory tracking systems
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, site-based environment

Behavioral Competencies

• High level of accountability and ownership
• Strong integrity and trustworthiness (critical for inventory control)
• Proactive and detail-oriented mindset
• Ability to work independently with minimal supervision
• Strong communication and coordination skills

What We’re Looking For

We are looking for a Storekeeper who is not just administrative, but someone who understands that effective inventory management directly impacts project delivery, cost control, and operational efficiency.

Chick here to Apply

Import Control Officer at PZ Nigeria

 

About the job

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• Managing form M and LC transactions
• Monitoring the life of Form M and LC/BC
• LC Amendment, Extension, Discrepancy acceptant
• Stake holder management/ Reporting
• Payments of Non-valid for FX invoices/ Freight
  
  

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!

Click Here to Apply

Senior Data Protection Associate at Paystack

 

Paystack’s mission is to power African ambition. Over 300K of some of the most renowned businesses in Nigeria, as well as a growing number of merchants in South Africa, Ghana, and Kenya use Paystack’s modern payments gateway. They include the likes of MTN, Burger King, UPS, AXA Mansard Insurance, FairMoney, PiggyVest, FilmHouse Cinemas, Smile Communications, Air Peace Airlines, Crocs, Under Armour, Richemont Lifestyle Group (RLG), and many others.

In 10 years, our growing team has introduced a steady cadence of innovation within the online payments landscape, such as automated recurring payments, the ability for customers to pay directly from their bank accounts, automated chargebacks, and much more. We’ve been acquired by Stripe and are doubling down on the mission to help build out Africa’s payments infrastructure.

We’re obsessed about building the best place to work on the continent while accelerating digital commerce across Africa and we need your help!

About the Senior Data Protection Associate Role

We are looking for a Senior Data Protection Associate — a detail-oriented professional who has extensive privacy experience and is excited about compliance, technology, and privacy.

This is a senior role reporting directly to the global Data Protection Officer. You will own Paystack’s global privacy operating model, serving as the custodian of data protection and privacy compliance. The role will help develop and drive processes for our Global Privacy Compliance Program, with a particular focus on Europe and Africa. 

You will be part of the team that works to ensure that Paystack’s products and business operations comply with laws, ethics and best practices in data protection and privacy. 

You will work with cross-functional stakeholders across Product, Security GRC, Marketing, Risk and Compliance teams, balancing data and AI governance with product innovation, paying exquisite attention to detail, and taking delight in driving compliance strategy across Paystack entities, products and services, specifically as they relate to the African market.

What you'll be doing

Strategy & Vision

• Own the privacy program roadmap and strategy for Paystack entities
• Develop, own, and continually evolve Paystack’s global privacy operating model to assess the program's health and compliance effectiveness with metrics. This includes defining core frameworks, records of processing, and compliance structures that effectively balance rapid AI-driven product development and quick launches with resource constraints
• Maintain a clear prioritization framework that reconciles compliance and business impact.

Execution & Delivery

• Translate strategy into actionable roadmaps with clear milestones
• Oversee compliance efforts across various jurisdictions, including coordinating localised audits, adapting the program for region-specific requirements and managing legal/regulatory variations
• Partner with Engineering, Infrastructure and Data teams to build privacy into systems 
• Drive privacy-by-design initiatives to ensure rapid deployment of new products into global markets

Operational Excellence / Automation

• Define and own key risk indicators for data privacy and AI governance within the business context
• Enhance sensitive data governance frameworks, including data classification and retention policy enforcement, access controls, and privileged data review cycles
• Identify and remove data protection compliance bottlenecks across the product development, third party contracting and data lifecycle journeys
• Lead continuous improvement programs focused on identified privacy risks across various themes (third party risk management, data protection impact assessment, cross border data transfer, data deletion, data subject rights etc.)

Collaboration

• Serve as the privacy counsel voice of the Company translating pain points and complex privacy issues into driving PIV opportunities
• Build, lead, and mentor the Data Protection Office
• Strategically manage the Data Subject Rights (DSR) process, working with Privacy Ops, Privacy Engineering, Customer Experience, and Engineers to ensure compliant fulfilment, monitor intake SLAs, and suggest tooling improvements to automate the process
• Provide reporting to the Data Governance Committee, and assist with reporting to the AI Governance Committee that is decision-oriented and quantifies trade-offs

What it takes to succeed in the role

You:

• Strong project/program management and reporting skills, with the ability to manage complex, multi-functional projects under strict timelines
• Deep understanding of global data protection regimes, with knowledge of African legislation
• Exceptional leadership and stakeholder management skills with strong independent decision making
• Strong AI literacy and governance experience
• Experience with audits, vendor/third-party oversight, and change management

Required Skills & Experience:

• Bachelor's degree in Business, Information Security, or a related field; 5+ years of experience managing an enterprise-level compliance or privacy program with cross-functional influence
• Reported directly to C-suite/leadership, engaged senior stakeholders such as Board 
• Ability to align privacy and AI governance programs to industry frameworks (ISO suite, NIST).
• Ability to collaborate on a strategic level to improve privacy processes, including identifying improvements to procedures such as data subject rights handling and other operational workflows as the program matures
• Ability to set a 12-month vision while still performing IC tasks
• Knowledge depth on US, European, and African data privacy regulations and the regimes governing transfer of data between various jurisdictions

While this isn't a requirement, it'll be a plus if you have:

• Industry-leading certifications such as CIPM, CIPP/E, or CIPP/US
• In-house experience over consultancy experience
• Experience implementing privacy tooling (GRC, DSR platforms, data catalogues i.e. OneTrust, Vanta etc.)

Benefits

• Competitive compensation package and benefits
• 13th month bonus
• Equity compensation
• Full medical coverage
• Wellbeing stipend
• Generous leave and sabbatical policies 
• Hybrid working environment
• Smart, kind colleagues who’re invested in your growth.

Paystack is an equal opportunity employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age

Click Here to Apply

Customer Support Team Lead

  WE ARE HIRING: Customer Support Team Lead

Location: Lagos, Nigeria (Remote for now, On-site later)

 Industry: Fintech (Crypto & Forex Trading)

 Salary: ₦300,000 – ₦400,000 + Incentives & Benefits

🔹 Role Overview

We are looking for an experienced Customer Support Team Lead to oversee and grow our customer service operations for global trading clients. This role is ideal for someone with strong Forex/CFD support experience, hands-on Zendesk expertise, and proven leadership capabilities.

You will be responsible for driving service excellence, optimizing workflows, and ensuring an outstanding customer experience.

🔹 Key Responsibilities

- Lead and manage a team of 10+ customer support agents

- Monitor and drive KPIs (SLA, response time, resolution time, CSAT)

- Oversee daily operations across live chat, email, and phone support

- Manage and optimize Zendesk (workflows, triggers, automations, reporting)

- Conduct quality assurance (ticket reviews, call evaluations)

- Train, coach, and evaluate team performance

- Develop SOPs, knowledge base content, and support guidelines

- Handle escalations, including trading-related issues

- Collaborate with internal teams (Operations, Compliance, Payments, Product)

- Analyze reports and continuously improve support performance

Requirements

- Fluent in English (C1 level); local languages are an added advantage

- 4+ years in customer support (Forex/CFD experience preferred)

- 2+ years managing large support teams (20+ agents)

- Strong Zendesk administration experience

- Solid knowledge of Forex trading (leverage, margin, spreads, etc.)

- Experience with KPI management and service quality monitoring

- Strong leadership, communication, and analytical skills

- Ability to thrive in a fast-paced fintech environment

Preferred Qualifications

- Experience with MetaTrader 4/5 or similar platforms

- Background in global brokerage or fintech companies

- Experience managing remote or multi-language support teams

- Familiarity with Zendesk Analytics or similar tools

Interested candidates should apply now https://lnkd.in/drg7NfaC

Customer Experience CRM Analyst at First Bank of Nigeria Ltd

Location: Lagos

Project and Stakeholders Management:

• Conduct sanity checks on all deployed CRM modules and features to ensure stability and performance.
• Coordinate User Acceptance Testing (UAT) and facilitate the development of Business Requirement Documents (BRDs) with all relevant stakeholders.
• Engage stakeholders to gather feedback and align CRM functionalities with evolving business needs.
• Track project milestones and ensure timely delivery of CRM enhancements and deployments.

Application Support:

• Act as the liaison between end users, vendors, service providers, and the IT team to ensure seamless communication and issue resolution.
• Identify and design CRM-related report requirements, including list views, dashboards, and analytics.
• Configure workflow rules, business processes, and automation based on user requirements.
• Collaborate with internal and external teams to ensure the CRM environment is properly configured, maintained, and optimized.
• Provide technical support and troubleshoot software issues, working closely with both end users and technical teams.
• Monitor system performance and recommend improvements to enhance efficiency and user experience.

Help Desk Support:

• Respond promptly to user and system issues, providing effective troubleshooting and resolution.
• Analyze recurring issues and communicate findings to assess needs and propose long-term solutions.
• Work closely with business leaders to translate requirements into configuration and customization solutions that meet delivery and project goals.
• Maintain monthly usage statistics and monitor CRM adoption to identify gaps and recommend business solutions.
• Train new users on CRM functionalities and best practices.
• Provide ongoing training to existing users on new features, modules, and updates.
• Develop and maintain comprehensive training materials, user guides, and documentation.
• Promote user adoption through workshops, demos, and support sessions.

Training and Documentation:

Continuous Improvement and Innovation

• Identify improvement opportunities and assist in implementing enhancements that maximize the value of the CRM solution.
• Stay updated on Microsoft Dynamics 365 updates and industry trends to recommend innovative features and tools.
• Evaluate feedback and usage data to refine CRM strategies and ensure alignment with organizational goals.

JOB REQUIREMENTS

EDUCATION

Computer science, IT or other relevant numerate discipline

EXPERIENCE

• Experience in the user Microsoft Dynamics 365 and its implementation across various business functions such as services, sales etc.
• Proficient in Microsoft CRM tools and the Microsoft Power Platforms i.e Power BI, Power Apps, and Power Automate.
• demonstrate excellent presentation skills, Stakeholder Management, and Exceptional written and verbal communication skills

Apply via: https://lnkd.in/e8UEjZmy

Method of Application

Interested and qualified? Go to First Bank on hdbc.fa.em2.oraclecloud.com to apply

Urgent Customer Support Content Manager Level recruitment

 Hiring: Customer Support Content Manager | Moniepoint Group

Job Type: Full Type

#Moniepoint #ContentManager #Customersupport

Customer Support Content Manager

Lagos, Nigeria

Who We Are

Moniepoint is Africa’s all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer. We are on a mission to create financial happiness for everyone, everywhere.

What We Do

At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data-driven best practices to support our businesses, from providing credit and overdrafts to ensuring every transaction is secure.

Curious about what makes Moniepoint an incredible place to work? Check out our stories on how we cultivate a culture of innovation, teamwork, and growth.

Job Purpose

The Content Manager—Customer Support Operations will be responsible for the ownership, governance, and continuous improvement of the organization’s customer support knowledge ecosystem. This role ensures that both customer-facing and agent-facing knowledge assets are accurate, accessible, and consistently updated to support high-quality customer interactions across all support channels.

As customer support scales across multiple products and service channels, including voice, email, live chat, WhatsApp, social media, and offline, this role will play a critical part in ensuring that agents and automated systems have access to reliable information that supports efficient customer support, reduces repeat contacts, minimizes the miscategorization rate, and improves the overall customer experience.

The Content Manager will work cross-functionally with Product, Operations, and Platform teams to maintain a centralized knowledge base that supports customer service delivery, agent productivity, and automation initiatives such as chatbots and self-service tools.

Key Responsibilities

Knowledge Base Ownership & Governance

• Own and manage the Customer Support Knowledge Base as the single source of truth for support information.
• Develop, maintain, and continuously improve knowledge articles, agent reference guides, SOPs, and troubleshooting documentation.
• Ensure all content is accurate, relevant, up-to-date, and easy for agents to access and use during customer interactions.
• Establish knowledge management standards, templates, and content governance processes.
• Conduct regular content audits to identify outdated information and ensure timely updates.

Bot Knowledge Repository Management

• Develop and maintain the knowledge repository used by chatbots and automation tools.
• Review and update bot responses to ensure accuracy and relevance.
• Monitor bot-to-agent escalations to identify gaps in automated knowledge.
• Continuously improve bot knowledge to increase automation containment rates and first-contact resolution.
• Collaborate with platform and engineering teams to enhance self-service capabilities.

Content Development & Optimization

• Translate complex product, operational, and policy information into clear, concise, and easy-to-understand knowledge content.
• Ensure content is optimized for fast agent consumption during live customer interactions.
• Develop customer-facing help content that supports self-service initiatives.
• Identify opportunities to simplify knowledge structures and improve information discoverability.

Cross-Functional Collaboration

• Partner with Product Managers to ensure knowledge content reflects new product launches, feature updates, and policy changes.
• Work closely with the Customer Support Operations Team to ensure content aligns with real-world support workflows.
• Collaborate with the Quality Assurance (QA) team to ensure knowledge content supports quality standards and interaction guidelines.
• Partner with the Learning & Development team to ensure onboarding and learning materials remain aligned with current product knowledge.

Knowledge Performance & Continuous Improvement

• Monitor knowledge usage and identify opportunities to improve knowledge accessibility and effectiveness.
• Track metrics related to knowledge effectiveness, such as:
• Agent knowledge usage
• Miscategorization rates
• Bot containment rates
• Quality Assurance scores
• Use operational insights and support data to continuously refine knowledge content and improve support efficiency.

Qualifications & Experience

Education

• Bachelor’s degree in Business Administration, Communications, Information Management, or a related field.

Experience

• 3-6 years of experience in knowledge management, content management, customer support operations, or technical writing.
• Experience working in customer support, fintech, telecoms, SaaS, or BPO environments is strongly preferred.
• Experience managing knowledge bases, help centers, or support documentation platforms.

Required Skills & Competencies

Knowledge & Content Management

• Strong ability to structure, organize, and manage large knowledge repositories.
• Excellent technical writing and documentation skills.

Analytical & Problem-Solving Skills

• Ability to analyze support tickets and customer feedback to identify knowledge gaps.

Collaboration & Communication

• Strong cross-functional collaboration with Product, Operations, and Platform teams.
• Ability to translate complex technical information into clear operational guidance.

Operational Awareness

• Strong understanding of contact centre workflows, customer support processes, and multi-channel support environments.

What We Can Offer You

• Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
• Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
• Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter.
• An interview with the hiring team.
• An interview with a member of our executive team.

Click the link below to apply

https://lnkd.in/eg33HQ-P