Massive Recruitment for Customer Service Officers

Position Description:
The Customer Care Representative will drive service excellence by
personally responding to Clear wire customers needs and by
continuously looking for opportunities to improve our service and
support for our customers. This person will work closely with the
local sales team, Clear wire customer contact center and local
technical personnel to ensure we are meeting the needs of our
customers. Job Responsibilities:
Professionally handle incoming requests from customers and ensure that
issues are resolved both promptly and accurately.
Thoroughly and efficiently gather customer information, assess and
fulfill customer needs, educate the customer where applicable to
prevent the need for future contacts and document the interaction
through contact tracking.
Provide quality service and support in a variety of areas including,
but not limited to: billing, equipment, coverage and system
troubleshooting.
Assist sales team with incoming requests for new services and
facilitate a warm hand off to the respective account executives.
Partner with technical teams to coordinate truck rolls to the
customer's premise.
Maintain a balance between company policy and customer benefit in
decision making.
Assist and/or own inventory tracking, order fulfillment, sales event
preparation and other duties as assigned.
Continuously evaluate and identify opportunities to drive process
improvements that positively impact our customer experience.
Responsible for compiling and generating reports as they relate to
customer churn and inventory control

Requirements/ Minimum Qualifications:
1+ years of experience in a customer service or help desk capacity required.
PC and IP troubleshooting experience a plus.
Knowledge of technical support issues related to Internet connectivity.
Demonstrated passion for excellence with respect to treating and
caring for customers.
Strong decision making and analytical abilities.
Ability to troubleshoot customer issues both face to face and over the
phone. Willingness to visit customers homes as appropriate.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule to include weekends, possible
holidays and occasional overtime when needed.
Highly developed sense of integrity and commitment to customer satisfaction.
Team player

Method of Application
Send your applications to jobs@interjobgetters.com

Graduate Trainee Urgent Vacancies

Job Title: Graduate Trainees
Position Description
We are looking for young dynamic graduates with good interpersonal
skills who have the potentials for leadership and ability to do well
in a multi disciplinary and culturally diverse workplace.
Position Requirements
Minimum of a Bachelor's degree (Second Class, Upper Division) or its
equivalent in any of disciplines and must have graduated not more than
1 year ago or not more than 5 years ago if he/she possesses a Masters'
degree.

Method of Application
Send your applications to jobs@interjobgetters.com

A newly opened dynamic and high-tech Contact Centre has vacancies for several Agents in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile includes: highly computer-literate, intelligent, fast learner, good communicator (written and verbal), enjoys and is good at customer service and problem solving. There may be occasional need to fill-in for the Front Desk Officer so people-facing skills are a plus. 

Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience. 

 

Job Title: Contact Center Agent. 

Department: Customer Care. 

Shift: Shift work involved. 

Location: Abuja 

Job Type: Full time. 

Education: See Profile 

Closing date: We are always accepting applications. 

 

 

Key Responsibilities: 

Contact via Phone, Text, Fax, Email and Social Media with our Clients' Customers to receive, process and respond to Information, Enquiries, Complaints and Orders, as well as provision of basic Technical Support for products. Logging all communication with Customers in a database, follow up and resolution of issues. 

 

SPECIAL RESPONSIBILITIES 

• May include all or any of the following: 
• Sales & Marketing, Research, Interviews, Report production; ICT and or Product Technical Support. 

 

PROFILE: 

Ideal Qualifications & Experience 

• Degree or HND in any Subject or relevant working experience 
• proficient in the use of Microsoft Office and other software applications 
• Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix) 
• good data entry/keyboard skills 
• knowledge of administration, financial and clerical processes 
• customer service and or sales experience 

 

ADDED ADVANTAGES 

• Any or all of the following will be an added advantage: 
• six months or more experience in a call/contact center environment 
• knowledge of call/contact center telephony and technology 
• knowledge of sales principles and methods 
• knowledge of customer service principles and practices 
• knowledge of Accounting and Finance principles and practices 
• knowledge of Statistics 
• experience of Market Research and Survey techniques including interviewing 
• experience of General Technical and or ICT Support 
• Computer Help Desk Experience 
• General experience of Training and or ICT Training 

 

Applications physically brought to our office will be put straight into the Dustbin. 

 

TO APPLY, click apply link below and FOLLOW THE INSTRUCTIONS CAREFULLY!
http://goo.gl/iSXbd