Job Title: Personal Financial Consultant - Abuja
Job ID: 287224
Job Function: Consumer Banking
Location: Nigeria - SCB
Full/Part Time: Full-Time
Regular/Temporary: Permanent
Description
It is expected for the role holder to be customer centric and provide excellent customer service to complete customers experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customers needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products
Key Roles & Responsibilities
Client Acquisition & Value Management (Required)
- Solicit new to bank customers
- Grow & improve customers value and profitability by engaging & deepening existing customers relationships
- Convert customer leads to sales
- Generate potential new leads for other parts of bank e.g. Private Bank
Client Acquisition & Value Management (Excellence)
- Successfully improve & continuously grow customer value & portfolio size by deepening existing customer relationships
- Successful and consistent conversion of leads to sales
- Upgrade potential customers to Excel and Private Banking
Consultative & Needs Based Selling (Required)
- Consultative selling of multiple standard products to customers based on identified needs
Consultative & Needs Based Selling (Excellence)
- Refer to product specialists to advise and promote more complex products based on identified needs
Relationship Mgmt (Required)
- Proactively engage customers, establish & deepen relationship
- Qualify customer requirements appropriately
- Provide advice on potential financial solutions based on identified needs
- Provide advice and respond appropriately to less complex queries
Relationship Mgmt (Excellence)
- Build on existing relationships to grow/ and develop customers portfolio
- Continuous engagement and build emotional connection with customers
- Cultivates a customer pipeline
- Anticipate future basic product needs given analysis of current state
Transaction Processing (Required)
- Accurately process transaction documentation
Transaction Processing (Excellence)
- Identify opportunities for transaction processing improvements
Qualifications & Requirements
- Credit Risk Analysis (INTRODUCTORY)
- Customer Relationship Management (Core)
- Data Conversion & Reporting (Core)
- Legal & Regulatory Knowledge (Core)
- Market / Competitor Knowledge (Core)
- Product knowledge (Core)
- Risk Management (Core)
- Needs profiling & analysis (Core)
- Negotiation & Objection Handling (Core)
- Needs Based / Consultative Sales Skills (Core)
Excellence in Role:
- Credit Risk Analysis (Core)
- Customer Relationship Management (Advanced)
- Product knowledge (Advanced)
- Needs profiling & analysis (Advanced)
- Needs Based / Consultative Sales Skills (Advanced)
