Access Bank Plc Graduate Divisional Internship Programme 2015

We are recruiting to fill the following positions below:

1.) Access Bank Plc Graduate Divisional Internship Programme 2015



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2.) Access Bank Plc Graduate Rotational Internship Programme 2015

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Stanbic IBTC Bank Customers Service Head Recruitment

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Team Lead Customer Service

Location: Nigeria

Position Description
The key role of the Team Leader, Customer Service in Standard Bank is to lead and inspire a team of front line Team Leaders to consistently deliver exceptional customer service whilst complying with all the routine and laid down requirements of the Bank. With this in mind let’s chat through the key focus areas of the Team Leader, Customer Service.

People Management:

• The most important aspect of this job is the ability to lead and inspire a team of frontline Team Leaders.
• The Team Leader Customer Service’s day begins by understanding all the various complexities of the Branch’s frontline, cash management, telling and enquiries.
• One of the most important aspects includes workforce planning, understanding customer arrival patterns and customer behaviour and aligning the tellers and enquiries staff to deliver a consistent customer experience.
• The fact that the Team Leader Customer Service oversees the other full frontline offering implies that he/she is also responsible for identifying critical productivity trends and making recommendations around capacity management, including the employment and management of temporary staff.
• The Team Leader is also responsible for the management of the full performance cycle, ensuring that all performance contracts are in place for all staff and front line team leaders, regular performance feedback discussion must take place to ensure that the frontline performance is at the required level.
• In cases where staff do not have the required skills or show competency gaps, the Team Leader Customer Service need to decide on what training interventions are required to close the skills gaps.
• The Team Leader also participates in the quarterly career management committee discussions, conduct and lead team meetings and teambuilding sessions.

Customer Service:

• The majority of the Bank’s customers come into the Branch to conduct transactions at the tellers, and/ or make enquiries.
• Customer service is, therefore, at the forefront of the Team Leader Customer Service’s role! The customer last experience is their lasting impression, therefore the Team Leader Customer Service needs to be absolutely passionate about customer service and customer delight.
• He/she must understand and manage the impact of his/her full frontline staff on customer expectations.
• The Team Leader also needs to identify trends and opportunities that should be referred to management as possible migration and or sales opportunities.

Position Requirements

Product Knowledge:

• Although the Teller and Enquiries functions are not specifically responsible for sales in the Branch, the frontline roles are the roles that most frequently interact with the customer.
• All front line staff, therefore, need to be geared to identify customer needs and pass on quality leads to the relevant areas! In order to do this the Team Leader will guide, coach, develop and support the front line Team Leaders and requires an in depth knowledge of all the Bank’s products.
• The Team Leader will also manage and track cross selling and lead generation opportunities and ensure that the team’s sales and service targets are being met.
• He/she will participate in sales and marketing activities when required.

Routine Management:

• One of the critical aspects of the Team Leader Customer Service is to take full responsibility for the activities of the frontline staff as it relate to routine requirements.
• Although the other front line Team Leaders oversee the physically management of the frontline on a day to day basis, the Team Leader Customer Service must ensure that laid down procedures are being adhered to by all the frontline staff.
• The Team Leader must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Sales Representatives Job Vacancy at AA Group in Lagos

Company Profile:

AA Group is a group of companies that works in West Africa for more than 20 years in the areas of security, hi-tech and engineering. The group unites the knowledge and experience of worldwide experts alongside with more than 1,500 devoted employees.

The group and its subsidiaries come to the benefit of its clients with proven abilities of numerous successful projects.

AA Racma & Partners Group Limited is recruiting qualified candidates to fill the position of:

Position: Sales Representative
Location: Lagos
 

Job Description:

• Advising customers about delivery schedules and after-sales service
• Keeping in contact with existing customers in person and by telephone
• Watching competitors and the products offered
• Reporting sales trends to your employer.
• Making appointments to meet new and existing customers
• Understanding customers’ needs
• Sniffing new customers
• Making presentations to promote products and special deals
• Agreeing sales, prices, contracts and payments

• 3 years cognate sales experience
• Verifiable sales record
• Meeting sales targets

How to Apply
Interested candidates should forward updated CV and cover letter to: hr.manager@aagroupsite.com before September 19, 2014

Application Deadline: 19th September, 2014 

High Paying Oil Company Jobs in Port Hacourt Nigeria

We 'CS Offshore' having our base in Dubai have been able to have our presence felt in India, West Africa and of-course Middle East by providing leading services in the marine offshore industry.

An Independent establishment registered in Dubai in 2008 with a highly growth oriented objective having a mission to provide the very best commercial service at the most competitive cost while offering a complete solution for the Oil and Gas Industry.

CS Offshore is recruiting to fill the position of:

Position: Operations Assistant

Job Ref. No: N 1009
Location: Port Harcourt, Rivers

Requirements
Suitable candidate should possess the following requirements:

• Candidate should have knowledge of ship's certifications/insurance/surveys and inspection of vessel by flag/class/client.
• He should be able to keep record of documents of OPS department as per company’s Safety Management System.
• He should possess basic knowledge of ISM/ISPS.
• He should be conversant with crew certificates requirement as per STCW and safe manning of vessels.

• B.Sc holder in any related discipline/preferable marine industry
• Must be of Nigerian nationality with minimum of 1 year experience in a similar role in offshore/shipping industry and/or company
• Should be able to handle ships activities in ONNE/(Operating base of OFFSHORE Vessels).
• Coordinate with Agent during vessels stay in port.

Remuneration

• Salary Range: NGN60,000-NGN100,000 (based on years of experience).

Method of Application
All qualified candidates should send their CV's to: careers@cs-offshore.com using Job Ref as the subject of the Mail.

Note: Applications without job reference will not be considered.

Closing Date 15th September, 2014. 

Chartered Accountant Job at First Choice Leasing Limited in Lagos Nigeria

 

First Choice Leasing Limited is a reputable Asset Finance and Rental Organization, Vacancy exist in our Accounts department.

Position: Chartered Accountant
Location: Lagos
Requirements

• B.Sc (Accounting)
• Professional Qualification: Compulsory.
• Experience: More than 5years.

Method of application
All qualified candidates should forward their CV's to: recruitment@firstchoiceleasingltd.com
 

Deadline 15th September, 2014.