ICSL

Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August, 1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies.

Job Title: Liaison Officer

Responsibilities 

• Receive and respond to all queries/enquiries for the processing centre both from the branches and other banks 
• Initiate queries/enquiries to branches and other banks 
• Coordinate service statistics through the relevant applications. 
• Render reports on service level of the center 
• Investigate all issues emanating from the inbound queries Customer and Business Partner Relationship Management 
• Provide interface on customers’ complaints especially with other banks 
• Coordinates investigation of customers’ complaints relating to payments Cost Management 
• Ensure allocated resources are judiciously 
• supports throughput maximisation throughout the payments function Service 
• Receive and respond to all queries/enquiries for the processing centre both from the branches and other banks 
• Initiate queries/enquiries to branches and other banks 
• Coordinate service statistics through the relevant applications. 
• Render reports on service level of the center 
• Investigate all issues emanating from the inbound queries Customer and Business Partner Relationship Management 
• Provide interface on customers’ complaints especially with other banks 
• Coordinates investigation of customers’ complaints relating to payments Cost Management 
• Ensure allocated resources are judiciously 
• supports throughput maximisation throughout the payments function Operational Performance 
• supports identified and defined tactical operational performance metrics geared towards meeting e-Payments objectives by leveraging opportunities. 
• Support collaboration with other areas through continuous interactions to ensure that best practices are implemented and a standard approach is followed. 
• Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making. Control 
• Support the identification, assessment and mitigation of risks facing the payments process. 
• observe operational regulations, group policy standards and operating procedures to minimise the Bank’s exposure to risk Self Development 
• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself. 
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications

Requirements 

Candidates should possess:-

• University first degree.
• At least 3 years experience will be an added advantage.
• Good interpersonal skills at all levels.
• Proactive and Excellent Client Communication Skills.
• Client – Centric decision making, natural client focus, able to anticipate client needs and respond appropriately.
• Superb Organisational Skills and a motivational and empathetic attitude.
• Strong IT Skills.
• Can manage the tension between the strong desire to help and the need to get the job done to high quality.

To Apply

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