RECRUITING *IT SUPPORT OFFICER*

Location: Lagos, Nigeria

Sector

Financial Services | Digital Banking

The IT Support Officer will provide first and second-line technical support to staff across the bank, ensuring that all hardware, software, network, and digital banking systems are functioning optimally. This role is key to maintaining the day-to-day technology reliability that a digital bank depends on.

 

 *KEY RESPONSIBILITIES* 

•  Provide timely first and second-line technical support to all staff via helpdesk, phone, and in-person channels.

•  Install, configure, and maintain desktops, laptops, printers, phones, and peripheral devices.

•  Manage user accounts, access rights, and permissions across Active Directory, Microsoft 365, and core banking systems.

•  Troubleshoot network connectivity, VPN, internet, and LAN/WAN issues across the office.

•  Support the administration and monitoring of the bank's core banking applications and digital channels.

•  Maintain an accurate IT asset register and track all hardware and software inventory.

•  Ensure all systems are updated with the latest patches and antivirus definitions.

•  Escalate unresolved issues to the Senior DevOps Engineer or IT management as appropriate.

•  Assist in the setup of workstations and technology requirements for new staff onboarding.

•  Maintain IT documentation including troubleshooting guides, user manuals, and network diagrams.

•  Support periodic IT audits, data backup procedures, and disaster recovery testing.

 

 *REQUIREMENTS & QUALIFICATIONS* 

•  Minimum of a first degree or HND in Computer Science, Information Technology, or a related field.

•  At least 2 years of IT support or systems administration experience, preferably within a financial institution or fintech.

•  Proficiency in Windows Server, Active Directory, Microsoft 365, and endpoint management tools.

•  Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN, and switching.

•  Familiarity with core banking systems (e.g. Finacle, BankOne, Flexcube, or similar) is an advantage.

•  Relevant certifications: CompTIA A+, CompTIA Network+, ITIL Foundation, or Microsoft certifications are an advantage.

•  Strong problem-solving skills, attention to detail, and a service-oriented mindset.

•  Ability to work under pressure and prioritise multiple support requests simultaneously.

To apply, send your CV and cover letter to  hr@hcerconsulting.com  with the job title as subject.