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Help Desk Customer Officer Needed

A newly opened dynamic and high-tech Contact Centre has vacancies for Computer Help Desk Officers in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile: highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers.

Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Job Title: Computer Help Desk Officer

Department: Customer Care.

Shift: Shift work involved.

Location: Abuja

Job Type: Full time.

Education: See Job description

Closing date: We are always accepting applications.

Key Responsibilities:

Provide technical support for our Clients' Customers and in-house users on Computer hardware, software and network issues; via Phone, Remote Control Software and Communication Networks, Text, Fax, Email and Social Media. Logging all communication with Customers in a database, follow up and resolution of issues.

SPECIAL RESPONSIBILITIES

May include all or any of the following:

Obtaining, Providing, Recording and Processing Information, handling Orders, Customer Service and support for: non-Computer technical and non-technical Products, as well as Research, Interviews and Report production, provision of on-site technical support.

PROFILE

Ideal Qualifications & Experience:

Degree or HND in any Subject or very good experience of working with Computers
proficient in the use of Microsoft Office
proficient in the use of business and technical software applications
Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
good data entry/keyboard skills
knowledge and experience of computer networking
experience of ICT Support
experience of ICT Training

ADDED ADVANTAGES

Any or all of the following will be an added advantage:

knowledge of administration and clerical processes
customer service and or sales experience
Computer/Networking qualifications and or certifications
Computer Help Desk Experience
knowledge of call/contact center telephony and technology
knowledge of sales and or customer service
knowledge of Accounting and Finance principles and practices

Applications physically brought to our office will be put straight into the Dustbin.

TO APPLY, click apply link below and FOLLOW THE INSTRUCTIONS CAREFULLY!
http://jobs.touchstonecontactcenter.com/job-vacancies/3-contact-center-agent

Apply for Business Development Analyst Possition at Oando Plc Nigeria

Oando Plc is one of Africa's largest integrated energy solutions providers with a proud heritage.

Job Title: Business Development Analyst

Vacancy Code: BDA///17531

Department: Business Development

JOB SUMMARY

Reporting to either the Head Business Development for West Africa and Sub-Saharan Africa (WAF/SSA), the Analyst conducts Country, Business & Competitor Analysis, Investment Analysis and evaluations, process design and mapping, and strategy articulation, development and documentation.

The Incumbent also handles monitoring, coordination and reporting on-going initiatives/projects as directed by the Head Business Development –WAF/SSA

SPECIFIC DUTIES & RESPONSIBILITIES

Strategic

Assist the country coordinators to conduct industry or country research
Gathers and organizes information for problem-solving
Analyzes data gathered and develop solutions or alternative methods of proceeding.
Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
Develops strategic plans for the different business units or countries of focus

Operational

Designs, interprets and develops business, financial and strategy models for business units or country reps
Conducts sound financial and investment analysis
Conducts gap analysis to determine the variance of actual results from targets set
Conduct analysis, monitor trends, provide forecasts, compare historical performance and measure performance against set targets.
Preparation and analysis of various reports for Management Information such as Weekly business development reports and presentation.
Prepare WAF's/SSA's contribution to the monthly GCEO's Blue book template which measures WAFs/SSAs performance index
Provide administrative support to all units within the WAF/SSA organization
Planning & Coordination of all WAF/SSA business development team meetings to achieve functional objectives. Also to implement and follow up action points for the unit from all such meetings.
Perform other duties as assigned by supervisor from time to time

KEY PERFORMANCE INDICATORS

Depth of research and analysis
Soundness of investment appraisals
Quality, timeliness, relevance and accuracy of financial, business models and presentations/documents developed
Timeliness of execution of tasks
TRIPP compliance

QUALIFICATIONS & EXPERIENCE

A good 1st degree, preferably in Accounting, Economics or Business Administration. If not, any other related field with business/analytical background
Minimum of 1-3 years of experience, with at least 1 in an analyst role within a reputable and structured business environment, preferably in oil & gas, a management consultancy or investment bank

KNOWLEDGE & SKILLS REQUIRED

Very good understanding of Business, Critical Reasoning, Basic Finance, Basic Financial Accounting and Management Accounting
Macro-economics
Investment appraisal and management
Business Performance Management
Creativity & Innovation
Team playing
Good Oral & Written Communication
Intermediate level knowledge of MS Excel, PowerPoint and Word
Oil & Gas Industry Dynamics
Oil and Gas Products Knowledge
Documentation
Supply Chain Management
Coordination &Relationship Management

To Apply: Visit http://www.oando-cvmanager.com/careers/login

Urgent Oil and Gas Recruitment at Oando Plc

Job Title: Business Development Support

Vacancy Code: BDS///21806

Department: Business Development

JOB SUMMARY

The primary function and responsibility of the Business Development Support is to develop and execute effective marketing strategies that target potential and existing customers in order to grow the company's import supply business (PMS, AGO, DPK, ATK, Others). The position incumbent is also responsible for transaction processing, documentation support and some level of involvement in the execution and monitoring of daily trades.
The role is expected to maintain/monitor relationships with key potential and existing clients and relevant regulatory authorities and provide quantitative/qualitative research support for new strategic initiatives proposed by the company.
The role ensures the currency of market, supplier and customer data, and performs required analysis to identify potential risks and other business issues. The Business Development Support also maintains a very close working relationship with the Legal, Finance and Operations Departments to ensure a seamless process is worked in executing spot and long-term contracts. He/She;
Formulates market research goals and objectives in accordance with the Company's growth, profitability, and expansion objectives; and makes suitable recommendations to the Head, Business Development.
Supports the company's strategic planning and budgeting processes with comprehensive data (including but not limited to market share performance metrics, industry, sector, supplier, customer and competitor information) and other relevant business information and ideas for the portfolio of products.
Provides predictive data through research of customer buying patterns, segment trends and product utilisation requirements and identifies opportunities to create and/or optimise value in the local and regional supply & trading market.
Provides market segmentation analysis to assist in determining growth objectives for short- and long-term forecasting
Conducts comprehensive market research and analysis to obtain deep understanding of market size, potential opportunities for Oando S &T
Complies with approved decision-making and monitoring systems, processes, procedures and policies and ensures effective controls are adhered to in handling job duties
Maintains excellent relationships with key regulatory officials (e.g. PPMC), and obtains all necessary information as may be required, to facilitate the successful conduct of trades

KEY PERFORMANCE INDICATORS

Volumes/Value of Sales transactions generated (Gross Margin contribution)
Quality, comprehensiveness, timeliness and accuracy of data provided to Traders.
Quality and depth of analysis and usefulness of recommendations proffered.
Effectiveness of trading support provided.
Levels of adherence to laid down policies, processes and procedures.

QUALIFICATIONAND EXPERIENCE

A good University degree.
2 - 4 years work experience within a reputable and structured organisation (financial institution, energy trading company etc.).
Exposure to commodities trading activities is an advantage.

KNOWLEDGE AND SKILLS REQUIRED