A newly opened dynamic and high-tech Contact Centre has vacancies for several Agents in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile includes: highly computer-literate, intelligent, fast learner, good communicator (written and verbal), enjoys and is good at customer service and problem solving. There may be occasional need to fill-in for the Front Desk Officer so people-facing skills are a plus. 

Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience. 

 

Job Title: Contact Center Agent. 

Department: Customer Care. 

Shift: Shift work involved. 

Location: Abuja 

Job Type: Full time. 

Education: See Profile 

Closing date: We are always accepting applications. 

 

 

Key Responsibilities: 

Contact via Phone, Text, Fax, Email and Social Media with our Clients' Customers to receive, process and respond to Information, Enquiries, Complaints and Orders, as well as provision of basic Technical Support for products. Logging all communication with Customers in a database, follow up and resolution of issues. 

 

SPECIAL RESPONSIBILITIES 

• May include all or any of the following: 
• Sales & Marketing, Research, Interviews, Report production; ICT and or Product Technical Support. 

 

PROFILE: 

Ideal Qualifications & Experience 

• Degree or HND in any Subject or relevant working experience 
• proficient in the use of Microsoft Office and other software applications 
• Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix) 
• good data entry/keyboard skills 
• knowledge of administration, financial and clerical processes 
• customer service and or sales experience 

 

ADDED ADVANTAGES 

• Any or all of the following will be an added advantage: 
• six months or more experience in a call/contact center environment 
• knowledge of call/contact center telephony and technology 
• knowledge of sales principles and methods 
• knowledge of customer service principles and practices 
• knowledge of Accounting and Finance principles and practices 
• knowledge of Statistics 
• experience of Market Research and Survey techniques including interviewing 
• experience of General Technical and or ICT Support 
• Computer Help Desk Experience 
• General experience of Training and or ICT Training 

 

Applications physically brought to our office will be put straight into the Dustbin. 

 

TO APPLY, click apply link below and FOLLOW THE INSTRUCTIONS CAREFULLY!
http://goo.gl/iSXbd

Help Desk Customer Officer Needed

A newly opened dynamic and high-tech Contact Centre has vacancies for Computer Help Desk Officers in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times. Essential skills profile: highly computer-literate, intelligent, fast learner, good (written and verbal) communicator and a first class trouble shooter. There may be occasional need to fill-in for the Contact Center Agents and or the Computer Engineers. 

 

Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience. 

 

Job Title: Computer Help Desk Officer 

Department: Customer Care. 

Shift: Shift work involved. 

Location: Abuja 

Job Type: Full time. 

Education: See Job description 

Closing date: We are always accepting applications. 

 

Key Responsibilities: 

• Provide technical support for our Clients' Customers and in-house users on Computer hardware, software and network issues; via Phone, Remote Control Software and Communication Networks, Text, Fax, Email and Social Media. Logging all communication with Customers in a database, follow up and resolution of issues. 

 

SPECIAL RESPONSIBILITIES 

May include all or any of the following: 

• Obtaining, Providing, Recording and Processing Information, handling Orders, Customer Service and support for: non-Computer technical and non-technical Products, as well as Research, Interviews and Report production, provision of on-site technical support. 

 

PROFILE 

Ideal Qualifications & Experience: 

• Degree or HND in any Subject or very good experience of working with Computers 
• proficient in the use of Microsoft Office 
• proficient in the use of business and technical software applications 
• Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix) 
• good data entry/keyboard skills 
• knowledge and experience of computer networking 
• experience of ICT Support 
• experience of ICT Training 

 

ADDED ADVANTAGES 

Any or all of the following will be an added advantage: 

• knowledge of administration and clerical processes 
• customer service and or sales experience 
• Computer/Networking qualifications and or certifications 
• Computer Help Desk Experience 
• knowledge of call/contact center telephony and technology 
• knowledge of sales and or customer service 
• knowledge of Accounting and Finance principles and practices 

 

Applications physically brought to our office will be put straight into the Dustbin. 

 

TO APPLY, click apply link below and FOLLOW THE INSTRUCTIONS CAREFULLY!
http://jobs.touchstonecontactcenter.com/job-vacancies/3-contact-center-agent

Apply for Business Development Analyst Possition at Oando Plc Nigeria

Oando Plc is one of Africa's largest integrated energy solutions providers with a proud heritage.

 

Job Title: Business Development Analyst

Vacancy Code: BDA///17531

Department: Business Development

 

JOB SUMMARY

Reporting to either the Head Business Development for West Africa and Sub-Saharan Africa (WAF/SSA), the Analyst conducts Country, Business & Competitor Analysis, Investment Analysis and evaluations, process design and mapping, and strategy articulation, development and documentation.

 

The Incumbent also handles monitoring, coordination and reporting on-going initiatives/projects as directed by the Head Business Development –WAF/SSA

 

SPECIFIC DUTIES & RESPONSIBILITIES

Strategic

• Assist the country coordinators to conduct industry or country research
• Gathers and organizes information for problem-solving
• Analyzes data gathered and develop solutions or alternative methods of proceeding.
• Document findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
• Develops strategic plans for the different business units or countries of focus 

Operational

• Designs, interprets and develops business, financial and strategy models for business units or country reps
• Conducts sound financial and investment analysis
• Conducts gap analysis to determine the variance of actual results from targets set
• Conduct analysis, monitor trends, provide forecasts, compare historical performance and measure performance against set targets.
• Preparation and analysis of various reports for Management Information such as Weekly business development reports and presentation.
• Prepare WAF's/SSA's contribution to the monthly GCEO's Blue book template which measures WAFs/SSAs performance index
• Provide administrative support to all units within the WAF/SSA organization
• Planning & Coordination of all WAF/SSA business development team meetings to achieve functional objectives. Also to implement and follow up action points for the unit from all such meetings.
• Perform other duties as assigned by supervisor from time to time

 

KEY PERFORMANCE INDICATORS

• Depth of research and analysis
• Soundness of investment appraisals
• Quality, timeliness, relevance and accuracy of financial, business models and presentations/documents developed
• Timeliness of execution of tasks
• TRIPP compliance

 

QUALIFICATIONS & EXPERIENCE

• A good 1st degree, preferably in Accounting, Economics or Business Administration. If not, any other related field with business/analytical background
• Minimum of 1-3 years of experience, with at least 1 in an analyst role within a reputable and structured business environment, preferably in oil & gas, a management consultancy or investment bank

 

KNOWLEDGE & SKILLS REQUIRED

• Very good understanding of Business, Critical Reasoning, Basic Finance, Basic Financial Accounting and Management Accounting
• Macro-economics
• Investment appraisal and management
• Business Performance Management
• Creativity & Innovation
• Team playing
• Good Oral & Written Communication
• Intermediate level knowledge of MS Excel, PowerPoint and Word
• Oil & Gas Industry Dynamics
• Oil and Gas Products Knowledge
• Documentation
• Supply Chain Management
• Coordination &Relationship Management

 To Apply: Visit http://www.oando-cvmanager.com/careers/login