Specialist-Asset & Configuration Management
at Etisalat Nigeria in Lagos
Responsibility
IT Service Management & Administration
Reports To: Manager-IT Service Management
Job :
Assist in defining Service Asset and Configuration Management (SACM) guidelines and operating procedures in order to improve quality of data (standards)
Populate the Configuration Management Database (CMDB)
Review and perform CMDB changes from RFC (Request for Change) requirements
Analyze configuration item data and relationships; identify data inconsistencies or anomalies and report on data discrepancies
Work with data owner to correct discrepancies in order to ensure that the CMDB provides accurate and up-to-date information always
Conduct physical inventories and audits of configuration management activities
Reconcile configuration items from other trusted data sources into the CMDB
Document receipt, identification, storage and withdrawal of all configuration items in the CMDB
Ensure regular snapshots and Configuration Baselines are taken and protected
Assist in job scheduling, data analysis and CMDB data synchronization of HP BTO tool
Develop scheduled and ad-hoc reports in support of Asset and Change Management processes through BTO SM Analytics
Recommend remedial action as and when necessary
Requirements:
First degree or equivalent in any relevant discipline
Postgraduate/ professional qualifications in related fields/ disciplines will be an added advantage
Relevant certifications, e.g ITIL v2 and/ or v3 will be an added advantage
Experience:
Between two (2) and five (5) years directly relevant post-NYSC work experience within a technology environment focussed on infrastructure, networking and telecommunications
Other Jobs
Specialist-Process Design & Audit
at Etisalat Nigeria in Lagos
Division: IT Service Management & Administration
Reports To: Manager-IT Service Management
Job :
Develop and maintain Etisalat Nigeria IT department business process framework in line with globally accepted process best practices and tools
Model IT department business processes using best-in-class technological applications
Develop and deploy processes in line with IT department operational excellence targets
Ensure timely and efficient implementation of approved audit plan for the IT department
Assist the Head-IT Service Management in driving effective review of IT department operations in line with the company’s risk profile
PrimaryFunctions:
Document and deploy processes to enforce and enhance service delivery in line with the IT department strategic objectives and KPIs
Design the to-be processes based on the defined metrics and take into consideration the peculiarity of the department’s operations
Create awareness for process improvement and facilitate implementation of the process review gap analysis reports
Train process owners, subject matter experts, and process writers on process standards and tools, measurements and improvement steps
For Application
visit http://career.etisalat.com.ng
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